Privacy Policy

1. Who We Are

 

CTRL (“we”, “us”, or “our”) offers coaching services for directors via www.ctrl.coach.

 

If you have any questions, you can contact us at:

 hello@ctrl.coach

 

2. What We Collect

 

We may collect and store the following personal data:

• Information you provide – such as your name, email address, and any details you submit through forms (e.g. coaching applications, contact requests, or newsletter sign-ups).

• Booking details – submitted via scheduling tools like Calendly.

• Payment information – securely processed by third-party services (e.g. Stripe); we do not store payment details ourselves.

• Usage data – anonymous data collected via tools like Google Analytics (e.g. pages visited, time spent, referral source).

 

3. How We Use Your Data

 

We only use your information when there is a legal basis to do so, including:

• Responding to enquiries or coaching applications

• Delivering coaching services and related follow-up

• Processing payments and managing bookings

• Sending emails about coaching updates, tools, or insights (if you’ve opted in)

• Improving our website and understanding user behaviour

 

4. Your Rights Under UK GDPR

 

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request that we delete your data (“right to be forgotten”)

• Restrict or object to processing in certain situations

• Withdraw consent at any time (e.g. to stop receiving emails)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise these rights, contact us at hello@ctrl.coach.

 

5. Data Storage & Security

 

We take your privacy seriously and store your data securely. Access is restricted to only those who need it to deliver our services.

 

We use reputable third-party services that comply with UK GDPR, including:

• Stripe – for secure payment processing

• Calendly – for booking and scheduling

• Google Analytics – for understanding website usage

• Airtable and email platforms – for managing client info and communications

 

We do not sell or share your personal data with third parties for marketing purposes.

 

6. Cookies

 

We may use cookies or similar technologies to enhance your experience and analyse site traffic. You can manage or disable cookies through your browser settings.

 

7. Data Retention

 

We only keep your personal data for as long as necessary to fulfil the purposes outlined above, or to comply with legal, regulatory, or contractual obligations.

 

8. Updates to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted at www.ctrl.coach/privacy, and significant changes will be communicated to you directly when appropriate.

 

9. Contact

 

For all privacy-related questions or concerns, please contact:

📧 hello@ctrl.coach